.complaints-page{background:#fff;color:#05326B}.complaints-header{background:#fff}.complaints-header .header-inner{justify-content:space-between}.complaints-header nav{display:flex;gap:25px;align-items:center;font-size:13px;font-weight:700}.complaints-header [aria-current=page]{text-decoration:underline;text-decoration-color:#E6B449;text-underline-offset:8px}.complaints-breadcrumb{display:flex;align-items:center;gap:12px;font-size:12px;margin-bottom:32px}.complaints-breadcrumb a{text-decoration:underline;text-underline-offset:3px}.complaints-hero{display:grid;grid-template-columns:1.2fr .85fr;gap:85px;align-items:center;padding-block:42px 74px}.complaints-hero h1{font:700 clamp(44px,4.8vw,68px)/1.08 var(--sans);letter-spacing:-2.3px;margin-block:24px}.complaints-hero h1 em{background:linear-gradient(transparent 87%,#E6B449 87%,#E6B449 97%,transparent 97%)}.complaints-intro{font-size:18px;line-height:1.85;max-width:610px}.complaints-actions{display:flex;align-items:center;gap:25px;flex-wrap:wrap;margin-top:29px}.complaints-actions .button{font-size:15px}.complaints-hero-note{font-size:13px;line-height:1.8;max-width:530px;margin-top:20px}.complaints-paper-panel{position:relative;background:#05326B;border-radius:26px;padding:27px 30px 23px;color:#F9C964;isolation:isolate;overflow:hidden}.complaints-panel-label{font-size:11px;font-weight:700;letter-spacing:1.5px}.complaints-paper-panel>img{position:absolute;right:-15px;top:38px;width:168px;height:176px;object-fit:contain;z-index:2;transform:rotate(5deg)}.complaints-paper{background:#fff;color:#05326B;border-radius:12px;padding:29px 25px 25px;margin:30px 15px 24px 0;transform:rotate(-3deg);box-shadow:12px 12px 0 #ffffff13}.complaints-paper>span{font-size:10px;letter-spacing:1.5px;font-weight:700}.complaints-paper h2{font-size:35px;line-height:1.2;letter-spacing:-1px;margin:17px 0 24px;max-width:220px}.complaints-paper ol{list-style:none;counter-reset:document;margin:0;padding:0}.complaints-paper li{counter-increment:document;border-top:1px solid #dfe6ed;padding:12px 0;display:flex;align-items:center;gap:12px;font-size:14px;line-height:1.6}.complaints-paper li:before{content:counter(document,decimal-leading-zero);font-size:11px;font-weight:700;color:#05326B}.complaints-paper-panel>p{color:#F9C964;display:flex;gap:16px;font-size:11px;font-weight:700;letter-spacing:2px}.complaints-paper-panel>p span{color:#E6B449}.complaints-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:55px;margin-bottom:32px}.complaints-heading h2,.complaints-prepare h2,.complaints-contact h2{font-size:clamp(30px,3vw,42px);line-height:1.2;letter-spacing:-1.1px;margin-top:16px}.complaints-heading>p{font-size:16px;line-height:1.85;max-width:390px}.complaints-topics{padding-block:25px 74px}.complaints-topic-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:18px}.complaints-topic-grid article{background:#fff;border:1px solid #dfe6ed;border-radius:18px;padding:26px 23px}.complaints-topic-grid article:nth-child(even){background:#fff}.complaints-topic-grid article>span{font-size:11px;font-weight:700;letter-spacing:1px}.complaints-topic-grid h3{font-size:21px;line-height:1.3;letter-spacing:-.4px;margin-block:23px 15px}.complaints-topic-grid p{font-size:15px;line-height:1.8}.complaints-prepare{background:#fff;border-block:1px solid #dfe6ed;padding-block:66px;scroll-margin-top:105px}.complaints-prepare-grid{display:grid;grid-template-columns:.85fr 1.15fr;gap:100px}.complaints-prepare-grid>div>p:not(.eyebrow){font-size:16px;line-height:1.9;margin-top:25px}.complaints-prepare-grid .text-link{font-size:14px;margin-top:23px}.complaints-steps{list-style:none;margin:0;padding:0;display:grid;gap:25px}.complaints-steps li{display:flex;gap:21px;align-items:flex-start}.complaints-steps li>span{display:flex;align-items:center;justify-content:center;flex-shrink:0;width:37px;height:37px;border-radius:50%;background:#fff3d5;border:1px solid #d7be85;font-size:12px;font-weight:700}.complaints-steps h3{font-size:20px;line-height:1.4;margin-bottom:7px}.complaints-steps p{font-size:15px;line-height:1.8}.complaints-channels{padding-block:74px}.complaints-channel-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px}.complaints-channel-grid article{padding:32px;background:#fff;border:1px solid #dfe6ed;border-radius:20px}.complaints-channel-grid h3{font-size:26px;line-height:1.3;margin-bottom:18px}.complaints-channel-grid p{font-size:16px;line-height:1.85;margin-bottom:24px}.complaints-channel-grid a{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;padding-top:17px;border-top:1px solid #dfe6ed;margin-top:17px;font-size:14px;line-height:1.6;font-weight:700;text-decoration:underline;text-underline-offset:4px}.complaints-source-date{font-size:12px;margin-top:20px}.complaints-contact{display:grid;grid-template-columns:1.1fr .9fr;gap:75px;border:1px solid #dbc88f;border-radius:24px;background:#fff;padding:43px 46px;margin-bottom:74px}.complaints-contact>div>p:not(.eyebrow){font-size:17px;line-height:1.85;margin-top:24px}.complaints-contact .button{margin-top:29px}.complaints-direct{display:block;font-size:14px;font-weight:700;text-decoration:underline;text-underline-offset:4px;margin-top:22px}.complaints-contact>aside{border-left:1px solid #dfe6ed;padding-left:35px}.complaints-contact>aside h3{font-size:22px;line-height:1.35;margin-bottom:17px}.complaints-contact>aside p{font-size:14px;line-height:1.85}.complaints-contact>aside p+p{margin-top:17px}.complaints-contact .complaints-urgent{padding-top:20px;border-top:1px solid #dfe6ed}.complaints-urgent strong{display:block}.complaints-footer-grid{display:grid;grid-template-columns:1.2fr 1fr 1fr;gap:55px;padding-block:42px}.complaints-footer .brand img{width:170px}.complaints-footer p{font-size:14px;line-height:1.8;margin-top:22px}.complaints-footer nav{display:grid;align-content:start;gap:13px;font-size:14px}.complaints-footer-bottom{border-top:1px solid #E6B44940;padding-block:23px 28px;font-size:12px;color:#F9C964}
@media(max-width:1050px){.complaints-header nav{gap:18px;font-size:12px}.complaints-header .brand img{width:155px}.complaints-hero{gap:45px;grid-template-columns:1.2fr 1fr}.complaints-hero h1{font-size:54px}.complaints-intro{font-size:17px}.complaints-paper-panel{padding-inline:23px}.complaints-topic-grid{grid-template-columns:1fr 1fr}.complaints-heading{gap:35px}.complaints-prepare-grid{gap:50px}.complaints-contact{gap:38px;padding:34px}.complaints-footer-grid{gap:35px}}
@media(max-width:740px){.complaints-header .header-inner{gap:20px;min-height:78px}.complaints-header nav>a:not(.button){display:none}.complaints-header .button.small{font-size:11px;gap:10px;padding-inline:12px}.complaints-header .brand img{width:145px}.complaints-hero{grid-template-columns:1fr;padding-block:29px 46px;gap:32px}.complaints-breadcrumb{margin-bottom:26px;font-size:11px}.complaints-hero h1{font-size:49px;letter-spacing:-1.8px;margin-block:21px}.complaints-intro{font-size:16px;line-height:1.85}.complaints-actions{align-items:stretch;gap:20px}.complaints-actions .button{width:100%;font-size:14px}.complaints-actions .text-link{font-size:14px;min-height:30px}.complaints-hero-note{font-size:12px}.complaints-paper-panel{padding:23px 26px;max-width:520px;width:100%}.complaints-paper-panel>img{right:12px;top:46px;width:150px;height:157px}.complaints-paper{margin-right:25px;padding:25px}.complaints-heading{display:block;margin-bottom:26px}.complaints-heading>p{font-size:15px;max-width:none;margin-top:21px}.complaints-heading h2,.complaints-prepare h2,.complaints-contact h2{font-size:32px;line-height:1.25}.complaints-topics{padding-block:0 46px}.complaints-topic-grid{gap:16px}.complaints-topic-grid article{padding:23px 20px}.complaints-topic-grid h3{font-size:20px;margin-block:18px 13px}.complaints-topic-grid p{font-size:14px}.complaints-prepare{padding-block:43px}.complaints-prepare-grid{grid-template-columns:1fr;gap:34px}.complaints-prepare-grid>div>p:not(.eyebrow){font-size:15px;margin-top:21px}.complaints-steps{gap:24px}.complaints-steps li{gap:16px}.complaints-steps h3{font-size:19px}.complaints-steps p{font-size:14px}.complaints-channels{padding-block:46px}.complaints-channel-grid{grid-template-columns:1fr;gap:18px}.complaints-channel-grid article{padding:25px}.complaints-channel-grid h3{font-size:25px}.complaints-channel-grid p{font-size:15px}.complaints-contact{grid-template-columns:1fr;gap:30px;padding:27px 23px;margin-bottom:46px;border-radius:19px}.complaints-contact>div>p:not(.eyebrow){font-size:15px;margin-top:21px}.complaints-contact .button{width:100%;font-size:14px}.complaints-contact>aside{border-left:0;padding-left:0;padding-top:28px;border-top:1px solid #dfe6ed}.complaints-contact>aside h3{font-size:21px}.complaints-footer-grid{grid-template-columns:1fr 1fr;gap:30px;padding-block:33px}.complaints-footer-grid>div{grid-column:1/-1}.complaints-footer nav{font-size:13px;gap:14px}.complaints-footer p{font-size:13px;margin-top:18px}.complaints-footer-bottom{font-size:11px;line-height:1.9}}
@media(max-width:430px){.complaints-header .brand img{width:128px}.complaints-header .button.small{max-width:165px;font-size:10px}.complaints-hero h1{font-size:44px}.complaints-topic-grid{grid-template-columns:1fr}.complaints-paper-panel{padding-inline:21px}.complaints-paper{margin-right:10px;padding:24px 20px}.complaints-paper-panel>img{right:-2px;width:137px;height:144px}.complaints-paper h2{font-size:33px}.complaints-panel-label{font-size:10px;letter-spacing:1.1px}.complaints-paper-panel>p{font-size:10px;gap:12px;letter-spacing:1.4px}.complaints-direct{overflow-wrap:anywhere}.complaints-footer-grid{grid-template-columns:1fr}.complaints-footer-grid>div{grid-column:auto}}

/* Mobile: accessible navigation without a tall sticky header. */
@media(max-width:700px){
 .complaints-header{position:relative;top:auto}
 .complaints-header .header-inner{display:block;min-height:0;padding-block:12px 8px}
 .complaints-header .brand{display:inline-flex;width:134px;max-width:100%}
 .complaints-header .brand img{display:block;width:100%;height:auto}
 .complaints-header nav{display:flex;flex-wrap:nowrap;justify-content:flex-start;align-items:center;gap:12px;width:100%;max-width:100%;margin-top:8px;padding:5px 2px 8px;overflow-x:auto;overflow-y:hidden;overscroll-behavior-x:contain;scrollbar-width:thin;scrollbar-color:#b7c6d9 transparent;-webkit-overflow-scrolling:touch}
 .complaints-header nav>a,.complaints-header nav>a:not(.button),.complaints-header nav>a:first-child,.complaints-header nav>a:nth-child(2),.complaints-header nav>.sos-current,.complaints-header nav>.agents-link{display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto;min-height:44px;padding:8px 6px;font-size:14px;line-height:1.4;white-space:nowrap}
 .complaints-header nav>.button,.complaints-header nav>.button.small{display:inline-flex;order:-1;min-height:44px;max-width:none;gap:9px;padding:11px 16px;font-size:14px;white-space:nowrap}
}

/* Mobile: clear instructions, links and a comfortable complaint-support path. */
@media(max-width:700px){
 .complaints-page p,.complaints-page .complaints-topic-grid p,.complaints-page .complaints-steps p,.complaints-page .complaints-channel-grid p{font-size:16px;line-height:1.8}
 .complaints-page .complaints-hero-note,.complaints-page .complaints-source-date,.complaints-page .complaints-urgent{font-size:13px;line-height:1.75}
 .complaints-page .button{font-size:14px;min-height:48px;max-width:100%}
 .complaints-page .text-link,.complaints-page .complaints-direct,.complaints-page .complaints-channel-grid a,.complaints-page .complaints-footer nav a{font-size:14px;min-height:44px;display:inline-flex;align-items:center;overflow-wrap:anywhere}
 .complaints-page .complaints-footer-bottom{font-size:12px;line-height:1.7}
 .complaints-page .complaints-breadcrumb{font-size:13px}
 .complaints-page .complaints-paper ol{font-size:13px}
 .complaints-page .complaints-hero>div{min-width:0}
}